germain APM monitors, 24×7, in real-time, the User Experience (user clicks, data, errors, from the Browser) and Performance of any Business Applications (CRM, ERP, cloud, on-premise, mobile, desktop, tablet) and underlying infrastructure (Virtual and physical server, database, storage, network, operating systems, CTI, etc), and correlates the statistics needed to identify Root-Cause of performance issues, from the Business Impact down to the Browser, User Location, Network Request, Application Code, Database SQL, etc.